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Shipping,Customer Service,Terms & Conditions

SO AS NOT TO DISAPPOINT IF YOU ARE GOING ON A FISHING TRIP AND NEED YOUR ORDER BY A DATE PLEASE ADVICE US BY EMAIL 

Once payment is received, most items will be posted out within 3-7 working days except for items which require additional handling (Combos and boxed collections of flies) depending on our stock we may require 7-10 working days to process, if needed urgently please call 03 62664480. Items will be sent via regular post which normally takes another 5-7 working days for delivery express post 3/5 working days to process, 2-3 working days for delivery 
Customer Service.see the drop menu for cost at check out (excludes weekends and holidays). Expected post time 2/5 days and AU post 2/5 working days may vary and is based on seller's order cut-off time.If you’ve given us a wrong address and we need to send the parcel again, we’ll charge you for any additional postage fees.
Post cost is FREE with minimum order value $150.00 and may change from time to time with other discount promotions  We use Australia Post as our main freight forwarder but may use other courier services from time to time depending on products.

All post times of flies are subject to our stock position at the time of pick and pack of orders there may be delays if patterns are out of stock 

Insurance & Tracking
We do not provide postal insurance, if you require postal insurance please ask us for an insurance quote before making payment.
Most postal items are not registered for postal tracking, If you wish to track your parcel and require Registered Post, please ask us for a quote before making payment.


All our international postal items are given a quotation before shipping


Exchange & Returns
If an item is faulty on arrival or has been damaged in transit, you must notify us within 3 days of you receiving the item.
Products must be returned in an unused condition.
Once we receive the faulty item, we will send you a new replacement item with free postage or refund less post cost
Exchange will not be given if the faulty item is a result of physical damage or the faulty item was misused in any way other than the given instructions.
On returning items, please include your details (full name & address) with the reason for the return.
We’ll not process exchange or returns based on change of mind or wrong purchase reasons.

Rod Test 7 days all post cost will be deducted from the refund 

Gift Vouchers are valid for 12 months from date of purchase 


Customer Satisfaction
Customer satisfaction is our number one priority, please contact us if you require assistance with our products call
03 6266 4514    or via email sales@troutflies.com.au

 

 

1. Introduction

The Website Owner, including subsidiaries and affiliates ("Website" or "Website Owner" or "we" or "us" or "our") provides the information contained on this website or any of the pages comprising the website ("website") to visitors ("visitors") (cumulatively referred to as "you" or "your" hereinafter) subject to the terms and conditions set out in these website terms and conditions, and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of this website

2. Information on the Website

Whilst every effort is made to update the information contained on this website, neither the Website Owner nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) ("information") and shall not be bound in any manner by any information contained on the website. the Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know

3. Trade Marks

The trade marks, names, logos and service marks (collectively "trade marks") displayed on this website are registered and unregistered trade marks of the Website Owner. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of the Website Owner.

4. External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us  if you would like to link to this website or would like to request a link to your website.

5. Disclaimer of Liability.

The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any  price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof

These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website.

the Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the "current version") and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.

 Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

 

The Website Owner shall be entitled to cede, assign and delegate all or any of its rights and obligations in terms of any relevant terms and conditions, policies and notices to any third party.

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Australia in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

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